Technical Support Lead


  • UK

Why Cado Security

We are building a software platform to re-invent how people respond to cyber-attacks. Come help us build it!

We are an early stage fast-growing company with share options and a competitive salary.

We can offer you a great mission, diverse work, and a super-friendly team.



As our first Support hire at a fast growing company, you will be responsible for shaping the company’s approach to customers and support, as we scale to support solid customer growth.


Provide Technical Support

– Collaborate with other internal teams, including sales engineers and customer success, to ensure that customers receive the best possible support.

– Provide timely technical support and answer questions from customers.

– Lead on providing first-class Level 1 and Level 2 Support.

– Reproduce customer environments and run tests to diagnose and troubleshoot software and hardware issues.

– Use your expertise in cloud environments to troubleshoot and configure.


Provide Management and Leadership

– Put in place improved customer support systems and processes.

– Interview and hire a team to report into you (small at first, but growing as we onboard more customers) .


Pay and Benefits

– Private health care

– Pension

– Stock options for a fast growing company

– Training

– Working with an amazing team



– The office is based out of London Waterloo and Bristol with flexible remote working.

– We will consider hiring UK wide/full remote for the right candidates.


Right to work in the UK

– At this point in our company, we are unable to sponsor visas, so you must have the right to work in the UK.


Job Type



To apply, please email your resume to [email protected].

To apply for this job email your details to

To apply, please email your resume to [email protected]


Employee Type:
Not specified